![]() Topaz Labs and Intel are working on improving performance and stability with ARC graphics cards. This combination of app and driver versions has been reported stable by a majority of our ARC users.For now, we recommend using this specific driver version for ARC GPUs, along with version 3.1.9 of Topaz Video AI. ![]() Make sure your computer meets our system requirements.Updates often include bug fixes and improvements. If that works, add the app to a list of accepted products within the anti-virus software.Turn each one off momentarily and then try again.VPN, proxy, firewall, anti-virus, or Windows Defender / Windows Defender SmartScreen Select File > Preferences (Mac Topaz Video AI > Preferences) and lower memory usage.Ĭheck for connection blockers, i.e.Reduce the number of filters you are using and/or reduce the number of files you are processing.Reduce the number of other apps you are using. Still having issues? Contact our support team. Among its main features are the options to automatically improve images, increase video quality, reduce noise, increase sharpness, or adjust the white balance. ![]() All Topaz Video AI features are designed to enhance your videos in one way or another. Frame number preview length may shorten on app restart.Videos with mismatched metadata and streams will display incorrect duration.Fixes issue with estimate not working for certain image sequences.Maps all audio streams with metadata to output.Adds Recover Original Detail option for Proteus, Iris, and Artemis models.Adds a new enhancement model Iris for face enhancement and/or improving low-to-medium quality progressive/interlaced videos.Create a support ticket: If you are unable to find a solution, create a support ticket.A new release of Topaz Video AI is now available.Check the FAQs, support articles, and forum to see if the issue has already been reported and resolved.To report a bug for Topaz Labs, follow these steps: Help > Get Logs for Support and attach the zip file to your reply.Select Help > Logging and make sure that there is a checkmark next to Logging.Please attach your system profile and your logs. This is the 3.1.8 release thread, and in the release notes: Fixes app not cleaning temp files when process fails (doesn’t apply to crashes) Suggest you install 3.1.8 and see if it fixes your issue. Download Topaz Video AI for free to create professional videos in a matter of minutes. This model is also designed to enhance low- to medium-quality video, particularly, with noise and compression artifacts.Primary aim of the model is to improve human faces.Please take a look at the Video Roadmap Update for more context on what we’re focusing on right now.
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